Appointments

We are working with Zymego to make it easier for our patients to manage appointments digitally 24/7, directly from your phone or computer. No app needed.

• Self-book for select services: You can self-book appointments for some services, such as blood tests, health checks and vaccinations, directly via Zymego. Log in using NHS login.
• Reschedule, cancel, or get notified of earlier slots Need to reschedule or cancel? Or would you prefer an earlier appointment than the one you already have? Simply sign up to get notified when an earlier slot becomes available, and log in to view and accept the offer. Log in using NHS login.

Please learn more about how Zymego works here.

These appointments are prioritised for patients with urgent needs. To book a consultation, please call reception after 8:30am and you will be offered a slot if any are available. Note: It may not always be possible to offer the time or doctor you prefer.

Mondays are very busy, so please avoid attending for routine appointments on these days.

• Doctors prefer to see patients in the morning when support services (e.g. blood tests) are available.
• We appreciate your understanding if a doctor is on holiday, please be reasonable with your requests.

Please don’t be offended if you are asked what the problem is when you ring to book an appointment.

This is called care navigation and it’s about helping you get to the service you need!

1. Download the NHS App
2. Request an appointment online
3. Use our online services
4. Telephone: 01580 211241

Please don’t be offended if you are asked what the problem is when you ring to book an appointment.

This is called care navigation and it’s about helping you get to the service you need!

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

 Information and advice regarding your test results

Visit our test results page

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

If no appointments are available at your usual surgery, same day access appointments may be offered at other local practices. These clinicians will have access to your full medical history and can update your records.

Our local enhanced access hubs are located at:

• The Vine Medical Practice, 13 Tonbridge Rd, Maidstone ME16 8RL (9am to 5pm Saturday and Sunday)
• Staplehurst Health Centre, Offens Drive, Staplehurst, TN12 0LB (8:30am to 6:30pm Monday to Friday)
• Barming Surgery, Marigold Way, Maidstone, Kent, ME16 0ZJ (8:30am to 6:30pm Monday to Friday)

What type of appointments will be available?

Evening appointments between 6:30pm to 8pm Monday to Friday will be offered by a practice in your local area. These appointments will be offered by a range of clinical professionals. Some practices in your local area may offer early morning appointments.

On Saturdays, a clinical professional will be available between 8am to 12pm at a practice in your local area (times may vary).

On Sundays and Bank Holidays a GP will be available between 9am to 12:30pm at a hub in Tonbridge or Maidstone.

Who can book these appointments?

Improved Access appointments are available for all patients in west Kent, regardless of where they are located. This means that patients can be seen by a clinical professional 7 days a week, 52 weeks of the year. It will be unlikely that you will be seen by your normal GP and it is likely that you will have to go to a different surgery to your registered practice for these appointments.

How can I book an appointment?

In order to book these appointments, you contact your surgery reception staff as normal.

Sevenoaks Urgent Treatment Centre, based at Sevenoaks Hospital is open 8am to 8pm, 7 days a week, 365 days a year and has two GPs stationed there throughout the day.

The service is suitable for patients for same day appointments that cannot wait 24 hours to be seen.

Patients can be seen by a GP in the UTC either by obtaining an appointment through NHS 111 by asking for a booked appointment, or alternatively signposted to attend as a walk-in.